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? Club Millesime Supervisor is responsible and accountable for achieving and maintaining the highest standards of guest service and satisfaction. Responsible for daily operations of the Club Millesime.

負(fù)責(zé)保持高標(biāo)準(zhǔn)的對(duì)客服務(wù)，從而贏得客人最大的滿意，同時(shí)通過有效的日常管理，確保索菲特會(huì)所在預(yù)算的范圍內(nèi)得以高效運(yùn)作。

? Assists the Club Millesime Manager to ensure all the Club Millesime staff and sub-ordinates adhere to the Hotel rules and regulation.

協(xié)助索菲特會(huì)所經(jīng)理確保所有的索菲特會(huì)所員工以及助手能遵守酒店的規(guī)章制度。

? To supervise and delegate duties to all the Club Millesime staff within the section and to prepare their work schedules as required.

協(xié)助索菲特會(huì)所經(jīng)理負(fù)責(zé)索菲特會(huì)所所有員工的監(jiān)督管理，并根據(jù)要求制定工作日程。

? Use supervision skills effectively to encourage and motivate staff.

運(yùn)用督導(dǎo)管理技巧調(diào)動(dòng)和提高員工的工作積極性。

? Assists the Club Millesime Manager to responsible for all activities at the Club Millesime.

協(xié)助索菲特會(huì)所經(jīng)理管理索菲特會(huì)所所有的事務(wù)。

? Club Millesime Supervisor is responsible and accountable, under the direction of the Club Millesime Manager, for the efficient overall day-to-day operations of Club Millesime whilst on duty. They are to maintain the highest standard of guest service and satisfaction.

在索菲特會(huì)所經(jīng)理的指導(dǎo)下，負(fù)責(zé)酒店日常工作地高效運(yùn)轉(zhuǎn)，保持對(duì)客服務(wù)的高標(biāo)準(zhǔn)。

? Assists the Club Millesime Manager to responsible for the effectively cost control and inventory control at Club Millesime.

協(xié)助索菲特會(huì)所經(jīng)理有效的負(fù)責(zé)索菲特會(huì)所的成本控制及庫(kù)存控制。

? The Club Millesime Supervisor is responsible for receiving and escorting all VIP’s and ensuring that they feel comfortable and welcome on arrival to hotel

負(fù)責(zé)迎接酒店的VIP客人，并且保證他們感覺舒適，受到歡迎。

? Regularly conduct inspections of all work conducted within the Club Millesime to ensure quality standard are maintained.

對(duì)索菲特會(huì)所工作的日常例行檢查和指導(dǎo)，確保服務(wù)的高標(biāo)準(zhǔn)。

? Conduct daily shift briefing/meetings and pass on all relevant information to the Club Floor Agent.

負(fù)責(zé)每個(gè)班次的交接會(huì)議并且把相關(guān)信息傳達(dá)給所有索菲特會(huì)所的員工。

? Maintain daily an accurate record in the Club Millesime logbook of items and incidents which may be of concern to management and/or which may require further attention.

對(duì)于賓客服務(wù)簿上的事件以及管理層要求進(jìn)一步跟蹤解決的事情有詳細(xì)準(zhǔn)確的紀(jì)錄。

? To assist as required/requested with the solving of any guest’ complaints/upsets and make record on logbook accordingly. Ensure all issues relating to guest satisfaction are met and that follow up is completed on a timely basis. Effectively handle and resolve and guests complaints and to seek help if needed.

按照要求，解決客人的投訴、抱怨，并作相應(yīng)的紀(jì)錄。確保達(dá)到客人的滿意，在一定的時(shí)間內(nèi)跟蹤解決，高效處理客人的投訴，如有需要，尋求上級(jí)的幫助。

? Use supervision skills effectively to encourage and motivate staff.

運(yùn)用督導(dǎo)管理技巧調(diào)動(dòng)和提高員工的工作積極性。

? Coordinate closely with the Front Desk on all matters related to Club Millesime.

與前臺(tái)緊密聯(lián)系得到所有關(guān)于索菲特會(huì)所的信息。

? To ensure constantly aware of and up to date with all happenings and operations within the hotel.

及時(shí)關(guān)注并且注意更新酒店的信息。

? Responsible for ensuring clear and constant communication lines are kept with all staffs and other departments.

負(fù)責(zé)并且確保員工之間以及部門之間良好的溝通。

? Ensure to be completely aware of all hotel services and facilities, outlet operating hours and scope of service.

了解酒店所提供的服務(wù)和設(shè)施，如營(yíng)業(yè)時(shí)間、服務(wù)范圍等。

? Have a complete knowledge of the hotel facilities and services, including room types, room rates, relative features and facilities, food and beverage outlets and all Front Office Sections.

對(duì)酒店的設(shè)施及服務(wù)，包括房間類型、房?jī)r(jià)、相關(guān)特色及設(shè)施，餐飲促銷、前廳部的各個(gè)部門都有一定的了解。

? Check the daily arrival list. Special arrival list for VIP’s, repeat guests and fits.

檢查每日預(yù)抵客人名單，特別留意一些重要貴賓和?？偷奶厥獍才?。

? Check and ensure VIPs and regular guests on Club Millesime room assignments and amenities are set up prior to their arrivals as well as their Airport transfer arrangements.

在客人到達(dá)之前，檢查索菲特會(huì)所客人的房間安排及接機(jī)工作。

? Ensure yourself and Club Millesime Agents are well taking the personal cares for every guest and VIPs on the Club Millesime.

確保自己和其他索菲特會(huì)所員工對(duì)每一位客人和索菲特會(huì)所的VIP客人提供個(gè)人化的關(guān)懷。

? Meet up with VIPs and other guests arriving and escort them to their room or to the Club Millesime.

迎接貴賓到店及陪同他們到房間或去索菲特會(huì)所。

? Ensure all Club Millesime Agents acknowledge all guests where possible guest names should be used.

確保所有的索菲特會(huì)所員工都記住客人，并且稱呼客人的姓名。

? Ensure the availability of Club Millesime facilities and services at all time.

保證索菲特會(huì)所隨時(shí)提供服務(wù)。

? Ensure the availability of breakfast, daily coffee/tea and “Happy Hour” is ready on Club Millesime Lounge prior to opening hours.

保證索菲特會(huì)所早餐、下午茶和“歡樂時(shí)光”的按時(shí)服務(wù)。

? Ensure guests’ access to Club Millesime area is controlled and monitored per hotel relevant guidelines.

依據(jù)酒店的規(guī)定，確?？腿苏＿M(jìn)入索菲特會(huì)所。

? Conducting routine checks and ensure that all public areas in Club Millesime Lounge are maintained to the high levels of cleanliness.

執(zhí)行每天的例行檢查，并且保證索菲特會(huì)所公共區(qū)域的衛(wèi)生達(dá)到高標(biāo)準(zhǔn)。

? Ensure glassware and chinaware for breakfast and “Happy Hour” are well stocked and equipment is well maintained.

確保早餐和“歡樂時(shí)光”所需要的玻璃器皿、瓷器和其他設(shè)備好好保存。

? Ensure all guest greetings, check-ins and checkouts on Club Millesime are handled promptly and courteously by Club Millesime Agents.

確保所有索菲特會(huì)所的員工向客人提供快速、禮貌的入住登記和退房，并向客人致意。

? To be fully aware of the selling strategy for the day.

了解當(dāng)天的銷售狀況。

? To be fully aware of and actively promote hotel promotion programs if any and up sell them at all times.

了解酒店的促銷計(jì)劃并積極參加，并隨時(shí)推銷他們。

? Contact Long-staying guests personally at least twice a week..

至少一周兩次的問候常住客人。

? Bid farewell to every corporate guest and all VIPs on Club Millesime upon their departures and ensure VIPs receive airport pre–check-in services (Guests are to be informed upon daily courtesy calls).

在索菲特會(huì)所樓層的VIP客人離店時(shí)，向每一位客人道別，并且保證客人得到提前機(jī)場(chǎng)登記的服務(wù)（在每日的問候電話中詢問客人）

? Oversee the daily movement of guest activities and be able to resole any guest complaints and to establish an amicable relationship with guest, clients and customers of the hotel.

了解客人的每日活動(dòng)，解決客人的投訴，與客人、客戶和顧客建立友好的關(guān)系。

? To ensure guest retention program extend to loyalty customer on a consistent basis.

確保回頭客政策能持續(xù)地延伸到每個(gè)忠實(shí)客人的身上。

? To ensure cash flow at the Club Millesime hand over to each shift in accurate amount, any shortage or overage should report to Club Millesime Manager for immediate action.

確保索菲特會(huì)所每班交接的備用金金額準(zhǔn)確，任何短款和長(zhǎng)款必須立即索菲特會(huì)所經(jīng)理匯報(bào)。

? Ensure that “shift reports” are printed and “Traces” are followed up accordingly.

保證班次報(bào)表能按時(shí)打印，并且跟蹤報(bào)表能相應(yīng)的跟蹤執(zhí)行。

? Assists the Club Millesime Manager to supervise and guides Club Millesime staff to ensure that hotel’s policies and procedure are adhered to.

協(xié)助索菲特會(huì)所經(jīng)理監(jiān)督指導(dǎo)索菲特會(huì)所員工的工作，以保證所有酒店的規(guī)章制度能正常進(jìn)行。

? Coordinates meal breaks.

組織好員工的用餐時(shí)間。

? Keeps Club Millesime lounge neat at all times.

隨時(shí)保持索菲特會(huì)所休息區(qū)域的整潔。

? Handles problems and seeks assistance of Club Millesime Manager to when necessary.

幫助員工處理問題，如需要可向索菲特會(huì)所經(jīng)理尋求幫助。

? Maintains all equipment in good working order and trains new employees on equipment utilization.

所有設(shè)備必須保持在良好的工作狀態(tài)下，并教給員工如何正確使用。

? Is totally familiar with all Club Millesime back-up procedures in the event that any Club Millesime equipment malfunctions.

在索菲特會(huì)所設(shè)施設(shè)備出故障時(shí)，要熟知備份的工作程序。

? Is thoroughly familiar with all Emergency Procedures as specified by hotel.

十分熟悉酒店所有的應(yīng)急工作程序。

? Is conversant with the Club Millesime procedures, conducts training of new staff when necessary.

熟悉索菲特會(huì)所的工作程序，向新員工進(jìn)行相應(yīng)的培訓(xùn)。

? Is conversant with all Accor Loyalty Program, Frequent Flyer programs and benefits.

熟悉雅高忠誠(chéng)計(jì)劃，和常飛卡計(jì)劃以及其優(yōu)惠政策。

? Briefs next shift Supervisor/Captain on outstanding issues requiring further attention.

向下班主管/領(lǐng)班交接未完成的事宜和需要注意的事情。

? Provide services and information to guests that are the most accurate and up to date possible, and delivered to the guest in the most meaningful way.

通過最恰當(dāng)?shù)耐緩?，盡可能向客人提供最優(yōu)質(zhì)的服務(wù)和最新、最準(zhǔn)確的信息。

? Maintains a very good reputation for the Hotel and assists to increase the overall profitability of the Hotel.

為酒店保持良好的聲望并幫助酒店增加收入。

Perform other related duties & special projects as assigned by the supervisor.

隨時(shí)執(zhí)行上級(jí)分配的其他相關(guān)任務(wù)或特殊項(xiàng)目。