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1.To report for duty punctually wearing the correct uniform and name badge at all times.正確著工裝和佩戴銘牌上崗。

2.To provide a courteous and professional service at all times.時(shí)刻提供禮貌和專業(yè)的服務(wù)。

3.Greets and is courteous to all guest and colleagues, uses eye contact and always offers assistance.對(duì)待所有客人和同事要彬彬有禮、熱情，用眼睛交流并時(shí)刻提供幫助。

4.o have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene, health and safety.對(duì)飯店的規(guī)章制度、衛(wèi)生、健康安全有明確的了解。

5.To ensure the cleanliness of guestrooms, and ensure maximum guest satisfaction, adhering to the standard required by our hotel.確保所有客房按飯店標(biāo)準(zhǔn)清潔，同時(shí)保證客人最大程度的滿意。

6.To maintain good working relationships with your own colleagues, and all other departments.與本部門及其它部門的同事保持良好的工作關(guān)系。

7.To supervise Room Attendant and inspect guest rooms and surround service areas. Paying attention to details by keeping the international standard of room cleanliness and product maintenance adhering to standard required by our hotel.管理客房服務(wù)員并檢查客房及環(huán)繞服務(wù)區(qū)域的衛(wèi)生，注意從飯店的全局出發(fā)并根據(jù)要求建立國(guó)際化的衛(wèi)生標(biāo)準(zhǔn)。

8.To prepare duty rosters of Housekeeping Attendants.編排服務(wù)員的排班表。

9.To check all the guest rooms, VIP in-house, VIP arrival and long staying guests.檢查所有客房，重要客人的房間以及重要客人的到達(dá)，以及常住客人的房間衛(wèi)生。

10.To report and follow up on repair and maintenance.報(bào)告和跟蹤維修和保養(yǎng)情況。

11.To document all daily activities and events such as guest complaints and habits in the logbook.記錄日常所有的活動(dòng)，例如客人的投訴和喜好等。

12.To attend to guest requests and complaints. Takes corrective action.采用正確的方式處理客人的要求和投訴。

13.To carry out any other reasonable duties and responsibilities as assigned.執(zhí)行其它所賦予的任務(wù)。

14.To perform secondary duties as assigned by the Executive Housekeeper. And Assistant Executive Housekeeper.執(zhí)行行政管家行政副管家所分配的其它次要的任務(wù)。

15.To report on adverse guest comment as and when required.必要時(shí)向上級(jí)報(bào)告客人的意見(jiàn)和批評(píng)。

16.To report and record Lost and Damaged items in the supervisor’s logbook.在主管記錄表上報(bào)告和記錄丟失和損壞的物品。

17.Record daily events in the logbook and follow up on previous information reported by outgoing supervisor daily.記錄日常事件并繼續(xù)向下一班主管的做好交班。

18.To assist in the inventory of guestroom linen.協(xié)助客房布草的盤點(diǎn)。

19.Prepares supervisor’s report, accomplishes requisition from and maintenance work orders.準(zhǔn)備主管報(bào)告，完成維護(hù)工作需求。

20.Collects R.A.’s reports and keys for submission to Housekeeping office.收集客房服務(wù)員工作報(bào)告和鑰匙并將其上交到辦公室文員處。

21.Reports and turns over any items left by guests to Lost & Found in-charge.提醒員工報(bào)告并上交任何客人的遺留的物品。

22.To check on the standard of "Turn down services".中班主管檢查夜床服務(wù)是否符合標(biāo)準(zhǔn)。